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Strategic Planning

Campus Operations Core Values

Core values are continually fostered at the HSC to include:

  • Chemistry - Creating an atmosphere of support and cooperation among all HSC Campus Operations members.
  • Care - Promoting a safe and secure work environment through education, training, and action.
  • Service - Promoting and fostering a commitment to customer service that meets the needs of a diverse campus community.
  • Innovation - Fostering the sharing of ideas to address complex problems.
  • Integrity - Developing, implementing and evaluating standards for the HSC stakeholders.
  • Accountability - Managing each project from inception to completion with integrity and professionalism to ensure the highest quality product and service with the greatest satisfaction to the end-user.
  • Competency – Promoting safety and security improvement through audit, assessment and gap analysis.
  • Confidence - Maintaining a “can-do” attitude through training, education, and communication.
  • Preparedness - Managing resources to prepare for extra-ordinary events.

Organizational Chart and Reporting Authority

Campus Operations Organizational Chart

All Office/Divisions of HSC Campus Operations report to the Director. The Director reports to the Senior Executive Vice President and Controller which is located in the Office of the Vice President for Finance and Administration.

Campus Operations Offices

  • Administrative/Business office is responsible for personnel action, budgeting, accounting, and purchasing.
  • Sustainability and Quality Assurance/Quality Control (QA/QC) is to develop, implement, and provide oversight of HSC energy management to provide engineering review for the entire HSC. This office is also responsible for annual QA/QC inspections and analyses of to identify utility trends.
  • The Environmental Health and Safety program is responsible to keep the HSC work and learning environment safe and healthy for all faculty, staff, students, and visitors through education, audits, and training.
  • The Security Office is responsible to keep the HSC work and learning environments safe and to provide customer service to all faculty, staff, students, and visitors.

Scope of Operations

Campuses:

  • Bryan Campus – 4 buildings and operate developer building located on the campus
  • College Station Campus – 1 building and occupy 1 building owned by TAMU
  • Dallas Campus – 5 buildings
  • Houston Campus – 1 building
  • Kingsville Campus – occupy 1 building owned by TAMU-K
  • McAllen – 1 building
  • Round Rock – 1 building
  • Temple – 3 buildings

Personnel Count By Office:

  • Business Office - 3
  • Sustainability & QA/QC - 4
  • Environmental Health and Safety - 11
  • OIT - 1
  • Security - 38
  • Clery Compliance - 1

Customers and Stakeholders

HSC Campus Operations customers include HSC faculty, staff, students and visitors to any of the HSC campus locations.

HSC Campus Operations stakeholders include:

  • Texas A&M Board of Regents
  • Texas A&M University System Leadership
  • Texas A&M Health Science Executive Leadership
  • Texas A&M Health Science Center Faculty
  • Texas A&M Health Science Center Students
  • Texas A&M Health Science Center Staff
  • Texas A&M Health Science Center Campus Community at-large
  • Federal Regulatory Agencies
  • State Regulatory Agencies

Strategic Goals and Objectives

GOAL 1: Delivery of quality service 

  • Objective 1: QA/QC and Safety audit of facilities.
  • Objective 2: Analyses of performance among campuses.
  • Objective 3: Feedback from customers and end-users.

GOAL 2: Develop cadre of highly motivated, collaborative, trained personnel

  • Objective 1: Pay competitive wages.
  • Objective 3: Support a diverse workforce.
  • Objective 2: Provide training to improve performance of employees.

GOAL 3: Excellence in all areas of Campus Operations through resource management

  • Objective 1: Identify required resources for all Campus Operations operations.
  • Objective 2: Implement protocols that enhance effectiveness and service.
  • Objective 3: Develop and implement sustainability initiatives.

GOAL 4: Culture of energy management

  • Objective 1: Develop and implement energy recommendations for sustainability.
  • Objective 2:  Develop a culture of energy awareness on all HSC campuses.
  • Objective 3: Develop and implement an HSC energy guideline and energy committee.

GOAL 5: Effective leadership and performance

  • Objective 1: Develop performance scorecard for HSC Campus Operations employees.
  • Objective 2: Educate all HSC Campus Operations employees on the overall mission of the HSC. 
  • Objective 3: Provide HSC Campus Operations supervisors with difficult people training.  
Last edited by: clindahl 05/23/2017