Compact with Texans

The Texas A&M Health Science Center affirms that higher education is a public and private trust. The Health Science Center serves the health education needs of Texas by focusing on its most important customers--its students. By creating an atmosphere of academic excellence, leadership and service the Health Science Center enables its students to become competent, compassionate health professionals. Its diverse, quality health-related components are strategically positioned statewide as regional focal points to address the health education and delivery needs of Texas. In this environment the knowledge and skills of the health professions are provided with commitment to high standards for professional conduct and ethics.

A top priority of the Health Science Center and its staff is a complete and timely response to all questions and concerns about its programs. Customers who contact the Health Science Center can expect to be treated in a courteous and professional manner. Student-related requests or complaints are directed to the Student/Faculty Relations Committees, which consist of both faculty and student representatives. These committees meet regularly to identify and explore areas of student concern regarding the academic program and student life in order to provide the best possible environment for education.

If a more immediate response is desired, the customer should contact the appropriate Office of Student Services. Requests for information regarding the College of Medicine should be directed to (979) 845-7743. For information regarding the Baylor College of Dentistry please call (214) 828-8240. And for information regarding the School of Rural Public Health, please call (979) 845-2387.

The Texas A&M Health Science Center measures customer satisfaction by allowing its customers to rate its services. Customers enhance the service standards by their survey responses. Each College distributes customer satisfaction surveys to all professional program students as a standard part of the graduation process. The survey has a series of questions; each has a rating scale from 1 to 5. Scores of 2 or below require customer suggestions for improvement, and will receive management response. The survey results are reported annually to ensure that the Health Science Center is properly serving the citizens of Texas by providing the best customer service possible.