Full Service:     Full Support Training Available Repair Licensing

Partial Service:     Limited Support Limited Training Familiarity with item or package

No service:     Expired Support Expired Training Obsolete/Expired Software Non-Standard Software

Software	Service	Installation	Consultation	Notes
Windows Vista
Windows XP
Windows 2000
Windows 98, NT, ME
Windows Mobile 6.0, 6.1
Windows Mobile 5.0
Windows CE 2002, 2003
Mac OS X 10.5
Mac OS X 10.4
Mac OS X 10.1-10.3
Mac OS 9				EOL
MS Office 2000, XP Word, Exel, Powerpoint
MS Office 2003 Word, Exel, Powerpoint
MS Office 2007 (All products)
Mozilla Firefox
Internet Explorer
Hummingbird (FAMIS)
Entire Connection
Corel Office (Word Perfect)
MS OutLook, OL express
Adobe Creative Suite (Acrobat Pro, Photoshop, Illustrator, Indesign, Dreamweaver, Flash)
SAS, Generunner, Statview, Sigmaplot SPSS
Computer procurement, ordering, specifying, lifecycle, replacement.
Hardware	Service	Installation	Consultation
Networking, Wiring, Cabling Installation & Repair
Apple, Dell, Toshiba, IBM, MPC (including newly acquired Gateway)
HP (Printers, Scanners, Copiers)
Canon (Printers & Copiers)
Xerox (Printers)
Networked Copiers
Phones, Fax Machine

When software is fully supported, you can expect that we will be able to answer most questions about that software, that we'll write and maintain support web pages, and that we might even write and teach tutorials on that software.

Following service commitments:

1. Laptop support for both departmental and departmentally approved personal resources.
2. Desktop support for state equipment, research foundation, private research grants, and personal resources attached to HSC infrastructure or those that use these services.
3. Printers, network copiers and peripherals connected to your computer*.

* All equipment, personal or departmental, must be approved before connecting to HSC network.