In an effort to provide the highest possible standard of computing support, we have assembled a consolidated support program that will provide faculty, staff and students with the most responsive and reliable level of support possible.

You will see the difference in the way that you receive assistance for your computer problems when you call the help desk. You may open a ticket by calling or emailing the Help Desk:

• Email: helpdesk@tamhsc.edu
• Phone: 800 799 7HSC (800 799 7472)

Help Desk Hours

7:00 a.m to 5:30 p.m Monday-Friday, a technician will be available to take your call.

Need After Hours Assistance?

If you call the Help Desk after hours an On-Call technician will be notified and will return your call shortly.

Our Service Commitment

• Inital response within 30 minutes
• Face-to-face response within 4 hours
• Complete resolution and or a viable alternative in place within 24 hours

Why Are We Doing This?

Simple. We know how important it is to have your computer resources running correctly. Our trained technicians are here to help you solve your computer problems efficiently and professionally. Our services are complete for the life of your computer.

Suggestions

Please email all suggestions for improving HelpDesk support to shazlett@tamhsc.edu