Central Help Desk
One quick call for IT Support anytime
(800) 799-7HSC (7472)
Monday - Friday 7 a.m. - 5:30 p.m.
If you call the central Help Desk outside the normal business hours, wait for the voice message and press 0 to be transferred to the on-call technician.
Local support, including a walk-up service area, is available at every TAMHSC location.
Online services are also offered through IT Support Services.
Help Desk technical support guidelines
If you receive a recording during normal business hours, you may leave a message or wait a minute or two and call right back to talk to a technician. If you simply would like to get a work order processed, you may leave a detailed message regarding the specific issue, and IT Support Services will handle the order as soon as possible.
There is a benefit to submitting some orders by email or self service. Non-emergencies that have a screenshot or a large amount of detail are great examples. Hardware and software quote requests which can include account numbers and other detailed information are better sent by email as well.
