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Tablet Support Levels

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Tablet Service Levels are Based on HSC OIT Recommended Tablets.

Your level of computing is determined by the abilities of the current IT staff.

Only the following units will receive Full Service support from OIT.

  • Class 2014:  HP Elitebook 2740p
  • Class 2013:  HP Elitebook 2730p
  • Class 2012:  Dell Latitude XT & MPC E155C, E295C
  • Class 2011:  Gateway E155C & Toshiba Portege M400

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Full Service:

  1. Full Support
  2. Training Available
  3. Repair
  4. Licensing
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Partial Service:

  1. Limited Support
  2. Limited Training
  3. Familiarity with item or package
no_support

No service:

  1. Expired Support
  2. Expired Training
  3. Obsolete/Expired Software
  4. Non-Standard Software

HSC Recommended Tablets will receive the following support:
  • Facilitation of repairs
  • Perform repairs
  • Hardware troubleshooting
  • Image of original system

Software Service Installation Consultation Notes

Windows XP, Vista (32-bit), Windows 7 Troubleshooting

Windows Mobile 6.0, 6.1, 6.5

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Windows 98, NT, 2000 or ME

Any version of Apple or Linux Operating System

no_support

no_support

no_support


 

Software Installation

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Software Installation: Microsoft Office, Respondus Lockdown Browser, Antivirus, etc...(HSC Resources)

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no_support


 

Outlook Configuration

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no_support


 

Virus Removal

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no_support

*Repeated offenders support will vary

 

Spyware Removal

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yellow

no_support

*Repeated offenders support will vary

 

Windows Updates

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yellow

no_support


 

Blue Screens and System Errors

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no_support

no_support


 

Backup

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no_support

no_support

*User may be required to provide media

 

Library Access and Troubleshooting

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no_support

 

 

Non-Recommended Tablets and Laptops:
  • Not Supported